By purchasing one or more Services from Cloudspeed24x7, you declare that you have read, understood and agree to be bound by this Refund Policy. The latest version of our Refund Policy is always available on the Cloudspeed24x7 website. It is essential that you read All the policy pages prior to purchasing any Service(s) from Cloudspeed24x7 .

      The 15 days of money back guarantee is only applicable for first-time signups. Second time and subsequent sign-ups are not eligible for the same. For instance, if you’ve had an account with us before, cancelled and signed up again, you will not be eligible for a refund or if you have opened a second account with us.

• For every services renewals due invoice will be generated before 10 days from your due date, Its your Responsibility to do the payment on time to avoid any service suspension/termination. Every Service will be suspended on 4th day from the due date and terminated on 7th day from the due date. Incase if your service got terminated because of your Payment issue we are not responsible for any files/contents inside your hosting plans. As it your whole responsibility to do the Payment on time.

• If paying via credit card, debit card, net banking, PayPal or RazorPay the account will be setup immediately once the payment is confirmed. If you are paying By UPI/NEFT/IMPS We will activate the order once we confirmed the Payment

• The 15 day money back guarantee is only applicable for first-time signups. Second time and subsequent sign-ups are not eligible for the same. For instance, if you’ve had an account with us before, cancelled and signed up again, you will not be eligible for a refund or if you have opened a second account with us.

• No Refund is applicable on Domain registration/transfer/renewal .

• No, refund is Applicable if we found you are hosting any kind of pornography material. All type of pornography material is strictly banned on our servers.

• The refund will not cover any kind of taxes, setup fees, refund processing fee, postal charges or any kind of payment processing charges or bank fee(s). There will be no refunds issued in case the web hosting account was involved in violation of our terms of service or any kind of illegal or system resources over-usages or after 15 days period or beyond coverage of our refund policy as noted here.

• If the web hosting service includes free domain name, and you cancel the web hosting service, the domain charges (standard rate as per website) would be deducted from the refund amount. If the refund amount is less than the domain name price, you will have to pay the difference or forfeit the domain. The ownership of the domain will remain with cloudspeed24x7, if you fail to pay the difference amount.

• Transfer fees would be applicable, if you wish to transfer the free domain name to some other provider. Without transfer fees the domain will not be released.

• The payments made through UPI/NEFT/IMPS To our Bank Directly are non-refundable. Refund will be added as credit to the hosting account.

•  The refund request placed after 15 days will not be processed and you will not be eligible for any refund.

• The cancellation request should be sent through client area.

• After sending the cancellation request, it would take 8 to 20 Business days to complete the refund process.

• Unpaid invoices may result in the suspension or termination of your web hosting account. Your suspended account will only be restored after clearing the outstanding invoice after which you will be able to access your data.

• If your account gets terminated, the data residing on it won’t be restored and will be treated as a new account. If you fail to renew your subscription on time you will be charged on your invoice.

Account/Service Termination:-

 

Your Account or service at cloudspeed24x7, can be terminated or cancelled due to following reasons.

• Your choice.

At any point of time, during your   subscription, if you no more want to continue with our     services and want to place a      cancellation request with immediate termination, your hosting account will be suspended right away and will be terminated within 24 hours.

• You did not renew

In case you fail to renew your hosting account on the due date, your hosting account will be suspended on the 4th day from your service due date and will be terminated within 7th day (from your service due date).

• In case you violate any of our Terms and condtions.

If you violate our terms of service during your subscription period at cloudspeed24x7.com,

it will result in immediate account suspension and termination. As soon as we’ve been notified about the violation of service, we would usually take instant action.

• Potential fraud

We have an anti-fraud system that monitors all the orders as soon as they are placed. During such an occurrence, we will carry out a verification process manually. If we found anything wrong then such accounts will be cancelled immediately.

• A Dispute or ChargeBack

During the violation of our Terms of Service, we would initially suspend and give a 7 days timeframe to resolve the concern with cloudspeed24x7, before the termination occurs. If still, it remains unsolved termination of your hosting account will take place.

• IF found any kind of Adult content

If we found any kind of adult content hosted by the user on our server then such accounts will be terminated without any notification and No refund is applicable on such account.

Note:- It is advised to maintain a back-up copy of your hosting account to avoid losing your data because of the termination. All your files will be deleted from the server, once your hosting account is terminated and cloudspeed24x7 will not be responsible for it.